Refund policy

Refund policy

At Garvin Ridge, we are committed to delivering high quality products and a reliable customer experience. If you are not fully satisfied with your purchase, we are here to help.

Return policy summary

Return period: 15 days from delivery date
Refund processing time: 5 business days from receipt
Return shipping costs: Covered by the customer
Restocking fee: 20% restocking fee

Return window

We offer a 15 day return window, starting from the day you receive your order. Please initiate your return within this period.

Eligibility requirements

We accept returns for defective and non defective products as well as exchanges.

Items must be in original condition: unworn, unused, with all original tags and packaging intact.

Proof of purchase such as a receipt, order number, or confirmation email is required.

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Original shipping fees are non refundable.

Non returnable items

The following items cannot be returned due to hygiene and customization policies:

Gift cards
Personalized or custom made products
Final sale items
Perishable, flammable, or personal care goods

If you are unsure whether your item is eligible, please contact us before initiating a return.

How to start a return

Simply email us at support@garvinridge.com with your order number and a brief reason for return or exchange. Our team will guide you through the necessary steps.

Please confirm the return address with our team before shipping.

Use a tracked courier and share the tracking number once shipped.

Return recipient: Garvin Ridge
Return address: Please email us and we will provide you with the nearest and cost efficient address for you.

Refund process

Once your return is received and inspected, we will notify you by email regarding the refund approval status.

Refunds will be processed and issued within 5 business days to the original payment method from the date we receive the returned item.

Please allow an additional 3 to 5 business days for your bank or credit card provider to process the refund.

Restocking fees: 20%. We do not charge any restocking fees for returns.

Exchanges

For a different size, color, or product, the fastest method is to return the original item and place a new order after your return is accepted. Otherwise, email us at support@garvinridge.com and we will help you initiate a return and exchange.

Damages and issues

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 7 days at support@garvinridge.com. We will arrange a replacement or refund and cover return shipping for these cases.

Cancellations

We process orders promptly to ensure timely delivery. If you need to cancel your order, please contact us as soon as possible.

Cancellation before shipment: A full refund will be issued.

Cancellation after shipment: Orders that have been shipped cannot be canceled but may be eligible for a return under our standard return policy.

Customs clearance

We are not responsible for delays caused by customs procedures in the destination country. Clearance and release timelines are set by local authorities.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Store information

Store name: Garvin Ridge
Registered business name: Garvin Black LLC.
Registered in UAE on Feb 8th, 2025
Registered address: Delaware 651 N Broad St, Suite 201 Middletown New Castle, USA
Email: support@garvinridge.com
Phone: 1 (800) 891-2407
Customer service hours: Monday to Friday, 9:00AM to 8:00PM EST
Response time: Our customer service will respond within 1 to 3 business days.